Deliveries Policy
We currently deliver within mainland UK only.
Delivery Costs
Free delivery on orders over £150
Orders under £150 will have delivery calculated at checkout
Orders under £150 will be the current First Class Royal Mail prices
Delivery Times
As many of our products are made to order, production times may vary.
Made to orders are typically dispatched within 3–5 working days (excluding public holidays) and then dispatched.
Orders placed after 9:00am will be processed on the next working day.
Once dispatched, delivery usually takes 2–5 working days.
Please note that delivery times are estimates and may vary during busy periods or due to factors outside our control.
You’ll receive a confirmation email once your order has been sent. Tracking details can be provided on request (where available).
We always aim to get your order to you as quickly as possible.
Return & Refund Policy
We want you to be completely happy with your purchase.
Damaged or Lost Items
If your order arrives damaged or is lost in transit, you’ll receive a full refund.
Please contact us as soon as possible with your order number and photos (if applicable).
Reporting an Issue
Email us within 7 days of delivery (or expected delivery date for lost items)
We’ll review your claim and process your refund promptly once approved
Refunds are issued to your original payment method.
For any questions, please contact us at info@whileaways.com